FAQ
General
Do you have indoor seating available?
Yes, we are now offering indoor as well as outdoor seating.
Do you sell ground coffee or can I have my coffee ground?
We can grind your coffee at the time of purchase per you request; this option can be found when adding coffee to your shopping cart. Please click here for our
Grinding Policy.
Is your café open?
YES! Our café is officially open, for take-out and dine-in
What size bags do you sell at the shop?
We have 12oz bags readily available, but you can order 4.5oz and 5Lb bags with in-store pick-up, or shipping from our web-site. However, we often have 4.5oz bags available in-store around the winter holidays.
COVID Related
What steps are you taking to prevent the spread of COVID 19?
We are following all recommended guidelines for food establishments by frequently sanitizing high-touch surfaces, and ensuring the use of face masks by our staff.
Can I bring my own reusable cup?
We care for the environment too! However, due to the current pandemic we are not able to accept reusable cups/mugs/travel mugs/bottles from customers.
Can I buy a cup of coffee or goodies to eat from the shop?
Yes! Through our website, you can order and pay before you come in to pick-up your coffee drink(s) and food, or come directly to our counter to place your order.
Are you accepting cash?
Yes, we are now accepting cash as well as credit cards, Rare Bird Coffee Roasters gift cards, apple pay and other tap capable devices.
Do I need to wear a mask when I come in?
While restrictions have eased regarding COVID-19 guidelines, it is still recommended that unvaccinated individuals wear masks and practice social distancing, especially while indoors.
Online Ordering
Can I pick-up my online coffee bean order at the shop?
Yes! during check-out simply select the in-store pick-up option from the shipping drop down menu. Please wait for notification that you order is ready for pick-up before coming into the shop.
note: online-store orders are not available same-day, click
here for current schedule information.
Do you still offer free local delivery?
Since we've reopened, we will no longer be making local deliveries. We've made in-store pick-up an available option, and are happy to have added curbside pick-up as well. All you need to do, is after you have parked in our rear lot, give us a call 571-314-1711, and we’ll bring your order out to your car.
When can I pick-up my online store coffee bean order if I select in-store pick-up?
For all
online store orders, you will receive an email notification that your order is ready for pick-up. Please click
here for our current roasting and order fulfillment schedule.
Can I purchase a bag of coffee beans with same-day pick-up, or with my café order?
Yes, we will have some 12oz bags of coffee beans available while supplies last, which will be listed on our café ordering site.
How do I get my Coffee Subscription delivered Twice Monthly?
Even though there isn’t a twice monthly subscription option, you can stagger two monthly subscriptions by purchasing them two weeks apart.
What if I have an APO/FPO address?
While our web-site provider doesn't currently offer a way to ship to APO/FPO addresses, you can contact us through email and we can set up orders through our café system. This also applies to subscriptions!
